In an increasingly competitive global environment, quality is no longer considered a nice-to-have luxury. It's a requirement for successfully competing and surviving in the marketplace. While the concepts, tools, and procedures for quality and process improvement are now universally recognized and firmly placed in a large number of high-performing organizations around the world, it was not always so. The importance of quality in organizations has gone through a complete evolutionary cycle.
Leadership of ourselves or others, requires a balance of hard and soft skills, but until you hit management levels, you might not have considered how important leadership skills can be. Unfortunately, leadership skills don’t always come naturally — whether that’s communication, strategic budgeting, organizational planning or team-building.
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